Return Policy

At Fitigion India (operating under the brand name Made in the GYM), we stand by the quality and uniqueness of our fitness pendants and accessories. Your satisfaction is our top priority.

✅ Returns & Exchanges

  • You can request a return or exchange within 7 days of receiving your order.

  • The item must be unused, unworn, and in original packaging.

  • Returns are only accepted for manufacturing defects or wrong product received.

  • Due to hygiene and custom-made nature, we do not accept returns for used items.

🚚 Return Process

  1. Email us at madeintheegym@gmail.com with your order number and reason for return.

  2. Our team will guide you through the pickup or courier process.

  3. Once inspected, we will issue your refund, replacement, or store credit within 7–10 working days.

💳 Refunds

  • Refunds will be made to your original payment method.

  • For Cash on Delivery orders, refunds will be processed via bank transfer or UPI.

  • Shipping charges (if any) are non-refundable.

❌ Non-Returnable Items

  • Items bought on discount / clearance sale.

  • Customized pendants made on request.

  • Products damaged due to improper handling or wear & tear.

⚡ Quick Note

Our goal is to build long-term relationships with fitness lovers, not just sell pendants. If you face any genuine issue, we’ll make it right. 💪